Receptionist/ Personal Lines CSR

Date Posted
November 20, 2025
Type
Full Time
Location
Town & Country Insurance - Humboldt
605 13th St N, IA 50548, US

Job Details

We are a dynamic growing insurance agency that offers competitive compensation and benefits along with tremendous opportunities for personal and professional growth. The team at Town & Country Insurance is professional, friendly and helpful! We are proud to be recognized as a Trusted Choice agency and have grown to become one of the largest insurance providers in Iowa.

THE ROLE

The Personal Lines Customer Service Representative-Receptionist is the service link between the insurance agency client and the carriers represented by the agency. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. Provide current clients and prospects with quality service, assist agency with prospecting and sales activities. Primary functions include receptionist duties and customer service agent activities. The Claims Administrator is the claim link between the insurance agency client and the carriers represented by the agency.

ESSENTIAL JOB DUTIES

  • Serve Agency as receptionist
  • Provide assistance to staff as needed
  • Completes accounting functions of balancing & deposits
  • Assist on Special Projects
  • Process Payments
  • Process company correspondence as directed
  • Determine distribution of returned premium checks received from company
  • Assist agency with retention
  • Participate with producers in a prospect and client call program when requested
  • Will comply with agency policies and workflows

SKILLS

  • Highly professional with unquestionable integrity and moral character
  • Attention to detail
  • Ability to communicate effectively across a diverse organization and client base
  • Ability to prioritize, be flexible, respond to change environments
  • Strong listener and works well with people
  • Ability to work in a fast-paced environment
  • Service oriented and self motivated

PERKS OF JOINING TOWN & COUNTRY INSURANCE

  • Five day work week
  • Competitive pay and benefit package
  • Professional and friendly co-workers
  • Generous paid time off
  • 401(k) matching
  • Wellness reimbursement

Explore more reasons to join Town & Country Insurance by visiting our website at www.tcins.com

We look forward to working with you!

First State Bank/Town & Country Insurance Agency is an EO Employer- Vets/Disabled

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off

Work Location: In person

Requirements

Preferred

Communication Skills
Expert
Adaptability
Novice
Customer Service
Novice
Computer/Technical Literacy
Novice
Soft Skills
Novice

Behaviors

Preferred

Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Team Player
: Works well as a member of a group

Education

Required

High School or better.

Licenses & Certifications

Preferred

IOWA

Contact Information

Apply Today

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