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Premium Refunds & Relief

Grinnell Mutual

Monday, May 11

To our policyholders:

We understand that many Grinnell Mutual customers could experience financial hardship from the cancellations and closures due to the coronavirus (COVID-19) pandemic.

Therefore, Grinnell Mutual has extended its moratorium on all cancellations for non-payment of premium to June 30, 2020. This applies to all direct lines of business (personal and commercial) and all states, even those without a state-issued moratorium.

If you have been directly financially impacted by this situation, please know that our customer service representatives are ready to help with billing and payment issues and that we will do whatever is reasonable and possible to assist on a case-by-case basis.

Grinnell Mutual knows its customers are driving fewer miles during the COVID-19 pandemic because of social isolation guidelines and work-from-home policies. In response, Grinnell Mutual has created the Trust in Tomorrow Premium Payback.

Personal auto policyholders will be receiving a check for $30 per personal auto policy that covers a qualifying vehicle. Checks will be mailed by May 31.

As a percentage of direct written premium, this $5 million investment is comparable to what other carriers have announced. It will be shared among roughly 166,000 auto policyholders in all of our writing states. If policyholders have questions about the payback or other Grinnell Mutual responses, they can find FAQs here.

State Auto

Tuesday, April 21

Our approach to helping our customers save on their Personal Auto insurance includes offering a one-time 5% discount for the entire next policy term for every State Auto customer with a Connect or Legacy personal auto policy in force as of June 1, 2020

We're also offering every State Auto Connect Personal Auto policyholder the option to enroll in our State Auto Safety 360® telematics program, which includes an immediate 10% discount

Customers can earn up to 50% off their premium at renewal by demonstrating safe driving practices. Our Safety 360 program also rewards drivers who drive less, which means drivers can earn discounts even while staying at home during the COVID-19 crisis.


Friday, April 17th

After carefully considering a number of options, we have decided to provide a 15% refund of April and May auto premium for eligible MILE-STONE policyholders, subject to regulatory approval. This refund would result in more than $2.4 million being returned to policyholders. Each MILE-STONE policyholder in force as of April 20, 2020 with one or more personal autos on their policy would receive the refund.

There is no action that needs to be taken by you or policyholders. We are seeking regulatory approval in each of our states for this plan and determining the most effective method of delivering the refund to policyholders as quickly as possible to help them during this unprecedented time. We will provide an update on our timeline and plans for delivery soon. We will notify eligible policyholders of the refund via email. We also will communicate the update through our social channels and on   

In addition to the MILE-STONE auto premium refund, we will continue to offer payment accommodations for all our policyholders. You can view additional resources for your customers here.

Auto Owners

Friday, April 17th

We hope this finds you healthy and safe during this COVID-19 crisis.  Our agency takes pride in representing highly rated insurance companies to serve our customers.  We wanted to share that your auto insurance company, Auto-Owners Insurance, is taking proactive steps to implement up to a 15% Safe at Home Refund for you.

Here’s how it will work:

  • This refund will automatically occur.  There is no action needed on your behalf.
  • The refund will be processed upon state regulatory approval.  They expect this will take place during the month of May.
  • This refund will apply to autos (excluding ATVs, snow mobiles, campers, golf carts, etc.) on your policy that include bodily injury coverage. The bodily injury coverage must be in force by March 31, 2020.
  • A notice with your refund details will be available sometime in May, based on state approval. If you are enrolled in the Auto-Owners Customer Center click here  to log in or enroll, to locate your refund notice.  The amount of the refund will be included in your billing invoice payment activity.
  • Your refund will be applied to any outstanding balance on your billing account.  Any remainder will be returned via check or your automatic payment method.

Auto-Owners will be applying the Safe at Home Refund to new customers in April and May. Please tell your family and friends and we will be happy to provide them a quote. New policies need to be in force effective May 31, 2020 for the refund to apply.

Integrity Insurance

Tuesday, April 14th

We will be providing a 25% personal auto premium refund for the months of April and May to your personal auto clients.

We are still undergoing regulatory approval, but when our process is finalized and approved we will share additional details. However, we wanted to provide advance notice that you will be receiving this financial support. FAQ's

For additional updates, continue to visit


Tuesday, April 14th 

To assist customers affected by the COVID-19 crisis, Acuity is discounting our personal auto rates, subject to regulatory approval. This reduction will benefit existing as well as new policyholders and provide nearly $20 million to our personal lines customers.  

Acuity carefully considered a number of different options for providing rate relief to customers. Ultimately, we determined that providing a rate discount was the best choice.

All existing personal lines auto policyholders will receive a rate cut for the entire next 12-month policy term at their policy renewal. New customers will also see a reduction in Acuity’s standard automobile insurance rates. A typical customer with two cars will see a decrease between $50 and $100, depending on their unique situation. This amounts to a credit of 7% for most customers. The rate decrease will apply to all new and renewal policies with effective dates on and after March 11, 2020.

Customers do not need to take any action to receive the discount—it will be applied automatically. Additionally, Acuity continues to work closely with our mutual customers to offer payment solutions based on individual needs and circumstances.

North Star Mutual

Tuesday, April 14th

We are pleased to announce the following update to North Star Mutual’s COVID-19 virus response initiatives:

Auto Premium Discount - North Star Mutual, in response to a decrease in automobile usage and to support our customers during these unprecedented times, will be implementing a 1 year “Stay At Home Discount” on all personal and commercial auto policies. Current customers will automatically receive a 10% premium discount on policies renewing June 1st, 2020 through May 31st, 2021. This discount will also apply to new business during the same time period. These changes are pending approval from insurance regulatory departments.

North Star is providing this discount for several reasons:

  • To recognize reduced driving and automobile loss trends.
  • To provide premium relief to customers, who may be struggling financially in the months ahead.
  • To eliminate the expense and potential shortfall of one-and-done refund checks.

Selective Insurance

Monday, April 13th 

Many of our customers have been sheltering-in-place, doing their part to help flatten the curve of this pandemic. Our auto customers are driving less and reducing their exposure, so we believe it is appropriate to credit a portion of their premium. This action. along with other COVID-19-related considerations to help customers keep their coverages in place, are just a few of the ways we're helping our customers at this difficult time. 

Here are a few highlights of our COVID-19 credit program:

  • We're offering a 15% credit both to personal and business auto policyholders.
  • Pending regulatory approval, customers with an inforce personal and/or business auto policy as of April 30, 2020 and May 31, 2020 will receive 15% of their monthly premium for April and May applied to their account.
  • Credits automatically will be issued without action required by the customer. 


Monday, April 13th

IMT is a 136 year-old mutual insurance company. We are not here for the short-term fix. We have, and will always, base our decisions on the best, long-term interest of our policyholders. We are committed to providing support and financial relief to our policyholders the IMT Way.

After careful consideration on how we could create the largest financial impact, instead of a small one-time refund, we have decided to reduce our personal auto premium base rates upon renewal and withdraw previously approved homeowners base rate increases across all states. Assuming all of our policies renew, this would result in an annual premium reduction of nearly $5 million for our policyholders. We are working with the Insurance Departments in all six of our writing states to approve these base rate changes as quickly as possible. Unlike a one-time refund, these rate change decisions will have a lasting and permanent effect going forward.


Thursday, April 9th

Today we announced that we’re providing credits of approximately $1 billion in premium to Progressive personal auto customers as a result of fewer claims that come with less frequent driving. 

Subject to approval by state regulators, Progressive personal auto customers who have a policy in force as of April 30 will be credited 20% of their April premiums in May and personal auto customers with a policy in force as of May 31 will be credited 20% of their May premiums in June. We estimate that the sum of these two credits will total approximately $1 billion. We may offer additional credits in the upcoming months.

Customers will not need to take any actions to receive the benefits. The credits will be applied automatically to the customer’s policy and those customers who have paid in full will receive a payment of the credited amounts. Customers will see it reflected in their accounts within a few weeks after month end. 

If they have a balance on the policy, we’ll apply the credit directly to the remaining balance. And if they’ve already paid in full, we’ll return the money to the payment account we have on file—please make sure your customers’ payment details are up to date.


Thursday, April 9th

Valued Auto Member,

Our agency is proud to partner with Nationwide to protect you and your family during these challenging times. We’re pleased to share that to get relief in your hands quickly and simply during the COVID-19 pandemic, Nationwide is offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. 

You don’t need to do anything. Refunds will automatically be credited to your most recent method of payment (for example, automatic withdrawal, credit card, personal check) within the next 30 days. We are offering this rapid relief at a time when many drivers are making the right choice to stay off the road and remain home to help “flatten the curve.”

We wish you good health, and thank you for trusting us to protect what matters most to you. 

Integrity Insurance

Friday, April 10th

After a thorough evaluation of our auto insurance claims and reduced losses during recent weeks, Integrity Insurance has decided to return some premium to personal auto policyholders in the form of a 25% credit for the months of April and May.

Integrity is taking this action because it’s the right thing to do during a difficult time for our loyal customers, many of whom have been personally and financially impacted by the pandemic. Our dedication to our mission of providing peace of mind and protection during life’s unexpected events has never been stronger. We’ve always been a company that cares about people and we’re taking important and meaningful steps to support our independent agents and customers during this time. 

Pending regulatory approval, Integrity will issue payments to all personal auto policies in force for the months of April and May, with the flexibility to extend depending on circumstances. 

The premium credits announced today are in addition to the relief Integrity is already providing to customers, including offering a grace period to pay premiums for policyholders directly impacted by the circumstances surrounding COVID-19 as well as temporarily adjusting our coverages for both restaurant commercial clients and restaurant employees who have personal auto coverage with us. We also offer customers the ability to manage their insurance safely from home using their MyIntegrity account or our Integrity Insurance Mobile app. Click here to learn more.


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